VP, Client Operations & Service Excellence

BNY; New York (NY); On-site; USD 150,000 - 190,000; Full time

Job summary

BNY in New York is seeking a Vice President, Client Operations Manager to lead the client operations and reporting team, driving continuous improvement and excellence in service delivery.

You will develop and implement strategies to enhance client service, collaborate with cross‑functional groups to streamline processes, serve as the primary client contact, monitor performance metrics, and ensure regulatory and internal policy compliance.

Qualifications

• Bachelor’s degree required in business, finance, or related field.
• Typically 4–7 years of experience and 0–1 year of management experience.
• Experience in operations or client services is preferred.
• Strong leadership and interpersonal skills are essential.
• Excellent analytical and problem-solving abilities.

Responsibilities

• Lead the client operations and reporting team to drive continuous improvement.
• Develop and implement strategies to enhance client service delivery.
• Collaborate with cross-functional teams to streamline processes and reporting.
• Serve as the primary point of contact for key clients.
• Monitor performance metrics and implement corrective actions.
• Ensure compliance with regulatory requirements and internal policies.

Skills

Leadership

Team management

Analytical thinking

Client communication

Education

Bachelor’s degree in Business Administration/Finance or related field

Job description

BNY in New York is seeking a Vice President, Client Operations Manager to lead the client operations and reporting team, driving continuous improvement and excellence in service delivery.

You will develop and implement strategies to enhance client service, collaborate with cross‑functional groups to streamline processes, serve as the primary client contact, monitor performance metrics, and ensure regulatory and internal policy compliance.