VP, Client Service & Experience Strategy

BNY Mellon; Pittsburgh (Allegheny County); On-site; USD 68,000 - 140,000; Full time

Job summary

BNY Mellon is seeking a Vice President, Client Service to lead delivery for a diverse client base across multiple locations. The role emphasizes understanding client business needs, coordinating across Operations, Technology, and service delivery, and driving continuous improvement with proactive issue resolution.

As a central client advocate you will manage strategic relationships and deliver transparent service performance, analytics, and collaborative solutions.

Qualifications

• Bachelor's degree or the equivalent combination of education and experience is required.
• 7-10 years minimum related work experience preferred.
• Experience with US Asset Owners, Public and Corporate Pensions, Endowments and Foundations is a plus.
• Experience in an operational area and/or client services preferred.
• Proven ability to resolve complex client issues and contribute to business development.

Responsibilities

• Develop a deep understanding of our client's business, operating model and technology strategy.
• Deliver exceptional service aligned to clients' needs and expectations across BNY's product and services offering.
• Act as the central point of escalation across Operations, Technology and service delivery.
• Cultivate a deep relationship and appreciation for what drives our clients' service requirements.
• Monitor service quality, product performance, and overall client experience with a view to proactively anticipate potential issues and opportunities.
• Deliver operational analytics, insights, and transparency into service performance.
• Navigate our technology, product, and operations groups to improve service today, and build better solutions for the future.

Skills

Client services

Relationship management

Problem solving

Education

Bachelor's degree or the equivalent combination of education and experience

Job description

BNY Mellon is seeking a Vice President, Client Service to lead delivery for a diverse client base across multiple locations. The role emphasizes understanding client business needs, coordinating across Operations, Technology, and service delivery, and driving continuous improvement with proactive issue resolution.

As a central client advocate you will manage strategic relationships and deliver transparent service performance, analytics, and collaborative solutions.