VP, Client Service & Relationship Lead - Securities Services

Aumni; Jersey City (NJ); On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

Health care package

On-site health centers

Retirement savings plan

Tuition reimbursement

Mental health support

Job summary

JPMorganChase is seeking a Vice President-level Client Service Manager in Securities Services to own client satisfaction, coordinate internal teams, and drive governance and service delivery for an assigned client book.

The role requires extensive experience in financial services, strong leadership, and demonstrated ability to manage complex client programs and initiatives across JPMorganChase global operations.

Qualifications

• Bachelor’s degree required.
• 8+ years in financial services servicing institutional clients.
• Experience in Global Custody or related services.
• 3-5 years of direct people management.
• Strong communication, presentation, and PM skills.
• Sound judgement and decision-making for clients and JPM.

Responsibilities

• Build relationships with clients and serve as escalation contact.
• Participate in client meetings and update on product enhancements.
• Establish governance structure and monitor KPIs using governance processes.
• Drive reduction of billing errors.
• Provide oversight and manage global initiatives for the team.
• Lead, mentor, and develop the team.

Skills

Client relationships

Governance

Project management

Team leadership

Problem solving

Decision making

Communication skills

Stakeholder management

Education

Bachelor’s degree

Job description

JPMorganChase is seeking a Vice President-level Client Service Manager in Securities Services to own client satisfaction, coordinate internal teams, and drive governance and service delivery for an assigned client book.

The role requires extensive experience in financial services, strong leadership, and demonstrated ability to manage complex client programs and initiatives across JPMorganChase global operations.