VP Client Services Leader, Securities

J.P. Morgan; Boston (MA); On-site; USD 180,000 - 260,000; Full time

Benefits offered by this job

Competitive base salary

Total rewards package

Health care coverage

Retirement plan

Tuition reimbursement

Job summary

JPMorganChase in Boston seeks a Client Service Manager – VP in Securities Services to lead a book of institutional clients and own overall satisfaction. You will coordinate internal teams to deliver superior service, manage governance structures, and monitor KPIs to drive continuous improvement.

You will escalate client needs, participate in meetings, mentor the team, and oversee global initiatives, ensuring timely delivery and cost control while maintaining strong client relationships.

Qualifications

• Bachelor’s degree.
• At least eight years in financial services servicing institutional clients.
• Strong knowledge of Global Custody and/or Traditional, Hedge, Private Fund Services.
• Three to five years of direct people management.
• Strong communication, presentation, and project management skills.
• Effective problem solving and decision-making skills.
• Ability to exercise sound judgment and make effective decisions on behalf of clients and JPM.

Responsibilities

• Build relationships with clients and serve as the escalation contact for clients and JPM stakeholders.
• Participate in client meetings, update clients on product and system enhancements, and work to ensure client ongoing satisfaction with JPM.
• Establish an on-going governance structure and lead governance of processes for all products, including measurement and monitoring of service levels using KPIs and RAG ratings.
• Drive reduction of billing errors and carry costs.
• Provide strong oversight and manage to completion all global initiatives handled by the team.
• Lead, mentor, and develop the team.

Skills

Communication skills

Presentation skills

Project management

Problem solving

Decision making

Sound judgment

Education

Bachelor's degree

Job description

JPMorganChase in Boston seeks a Client Service Manager – VP in Securities Services to lead a book of institutional clients and own overall satisfaction. You will coordinate internal teams to deliver superior service, manage governance structures, and monitor KPIs to drive continuous improvement.

You will escalate client needs, participate in meetings, mentor the team, and oversee global initiatives, ensuring timely delivery and cost control while maintaining strong client relationships.