VP Client Service Lead – Securities Services

JPMorgan Chase & Co.; New York (NY); On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

Health care

Retirement plan

On-site wellness centers

Tuition reimbursement

Mental health support

Job summary

JPMorgan Chase & Co. in New York seeks a VP-level Client Service Manager in Securities Services who will own client satisfaction across a defined book of business. You will coordinate internal teams, manage governance, and drive service delivery for institutional clients.

You will build strong client relationships, lead a team, oversee global initiatives, reduce errors, and mentor staff while maintaining the highest standards of service and integrity.

Qualifications

• Bachelor’s degree required.
• 8+ years in financial services servicing institutional clients.
• 3-5 years of direct people management.
• Strong knowledge of Global Custody and/or Traditional, Hedge, Private Fund Services.
• Strong communication, presentation, and project management skills.
• Effective problem solving and decision-making skills.

Responsibilities

• Build relationships with clients and serve as the escalation contact for clients and JPM stakeholders.
• Participate in client meetings, update clients on product and system enhancements, and work to ensure client ongoing satisfaction with JPM.
• Establish an on-going governance structure and lead governance of processes for all products, including measurement and monitoring of service levels using KPIs and RAG ratings.
• Drive reduction of billing errors and carry costs.
• Provide strong oversight and manage to completion all global initiatives handled by the team.
• Lead, mentor, and develop the team.

Skills

Global Custody

Fund Services

People management

Client relationships

Communication

Presentation

Project management

Decision making

Judgment

Education

Bachelor's degree

Job description

JPMorgan Chase & Co. in New York seeks a VP-level Client Service Manager in Securities Services who will own client satisfaction across a defined book of business. You will coordinate internal teams, manage governance, and drive service delivery for institutional clients.

You will build strong client relationships, lead a team, oversee global initiatives, reduce errors, and mentor staff while maintaining the highest standards of service and integrity.