VP, Client Service Lead – Securities Services

JPMorganChase; Boston (MA); On-site; USD 180,000 - 260,000; Full time

Job summary

JPMorganChase in Boston is seeking a VP-level Client Service Manager in Securities Services to lead an assigned book of institutional clients, ensure top-tier service, and coordinate internal teams. The role emphasizes governance, client satisfaction, and cross-functional collaboration.

The position requires extensive experience in financial services, people management, and strong communication and project management skills to drive initiatives and optimize service delivery.

Qualifications

• Bachelor's degree required.
• 8+ years in financial services servicing institutional clients.
• Knowledge of Global Custody and/or Traditional, Hedge, Private Fund Services.
• 3–5 years of direct people management.
• Strong communication, presentation, and project management skills.
• Ability to exercise sound judgment and make effective decisions for clients and JPM.

Responsibilities

• Build relationships with clients and serve as the escalation contact for clients and JPM stakeholders.
• Participate in client meetings, update clients on product and system enhancements, and ensure client ongoing satisfaction with JPM.
• Establish an on-going governance structure and lead governance of processes for all products, including measurement and monitoring of service levels using KPIs and RAG ratings.
• Drive reduction of billing errors and carry costs.
• Provide strong oversight and manage to completion all global initiatives handled by the team.
• Lead, mentor, and develop the team.

Skills

Communication skills

Presentation skills

Project management

Problem solving

Sound judgment

People management

Education

Bachelor's degree

Job description

JPMorganChase in Boston is seeking a VP-level Client Service Manager in Securities Services to lead an assigned book of institutional clients, ensure top-tier service, and coordinate internal teams. The role emphasizes governance, client satisfaction, and cross-functional collaboration.

The position requires extensive experience in financial services, people management, and strong communication and project management skills to drive initiatives and optimize service delivery.