VP, Client Service Leader — Securities Services

Aumni; New York (NY); On-site; USD 180,000 - 240,000; Full time

Job summary

JPMorganChase is seeking a Client Service Manager – VP in Securities Services to build strong relationships with our institutional clients and ensure satisfaction with our services.

You will own the client book, coordinate internal teams, govern service delivery, and drive improvements across product areas. This role emphasizes leadership, client governance, and proactive issue resolution.

Qualifications

• Bachelor’s degree required.
• 8+ years in financial services servicing institutional clients.
• Strong knowledge of Global Custody and/or Traditional, Hedge, Private Fund Services.
• 3–5 years of direct people management.
• Strong communication, presentation, and project management skills.
• Ability to exercise sound judgment and make decisions for clients and JPM.

Responsibilities

• Build relationships with clients and serve as escalation contact for clients and JPM stakeholders.
• Participate in client meetings and update clients on product and system enhancements to ensure ongoing satisfaction.
• Establish governance structures and lead processes for all products, including KPIs and RAG monitoring.
• Drive reduction of billing errors and carry costs.
• Provide strong oversight and manage to completion all global initiatives handled by the team.
• Lead, mentor, and develop the team.

Skills

Client relationship management

Communication

Project management

Leadership

Decision making

Problem solving

Education

Bachelor’s degree

Job description

JPMorganChase is seeking a Client Service Manager – VP in Securities Services to build strong relationships with our institutional clients and ensure satisfaction with our services.

You will own the client book, coordinate internal teams, govern service delivery, and drive improvements across product areas. This role emphasizes leadership, client governance, and proactive issue resolution.