Securities Services VP: Client Success & Governance

JPMorganChase; Tampa (FL); On-site; USD 120,000 - 170,000; Full time

Job summary

JPMorganChase in the United States seeks a Vice President-level Client Service Manager in Securities Services to lead a book of institutional clients and ensure high satisfaction by coordinating internal teams. This role emphasizes governance, KPI tracking, and proactive client engagement across multiple products.

The position requires governance leadership, team mentorship, and the ability to escalate and resolve issues, driving improvements and client success.

Qualifications

• Bachelor's degree required.
• Eight years of experience servicing institutional clients in financial services.
• Strong knowledge of Global Custody and/or Traditional, Hedge, Private Fund Services.
• Three to five years of direct people management.
• Strong communication, presentation, and project management skills.
• Effective problem solving and decision-making.
• Ability to exercise sound judgment for clients and JPM.

Responsibilities

• Build relationships with clients and serve as the escalation contact for clients and JPM stakeholders.
• Participate in client meetings, update clients on product and system enhancements, and work to ensure client ongoing satisfaction with JPM.
• Establish an on-going governance structure and lead governance of processes for all products, including measurement and monitoring of service levels using KPIs and RAG ratings.
• Drive reduction of billing errors and carry costs.
• Provide strong oversight and manage to completion all global initiatives handled by the team.
• Lead, mentor, and develop the team.

Skills

Financial services experience

Client relationship management

Global Custody knowledge

People management

Communication skills

Project management

Decision making

Judgment under pressure

Education

Bachelor's degree in a relevant field

Job description

JPMorganChase in the United States seeks a Vice President-level Client Service Manager in Securities Services to lead a book of institutional clients and ensure high satisfaction by coordinating internal teams. This role emphasizes governance, KPI tracking, and proactive client engagement across multiple products.

The position requires governance leadership, team mentorship, and the ability to escalate and resolve issues, driving improvements and client success.