VP, Client Services — Securities & Governance Leader

JPMorgan Chase & Co.; Boston (MA); On-site; USD 140,000 - 220,000; Full time

Job summary

JPMorgan Chase & Co. in Boston seeks a Client Service Manager – VP in Securities Services to own client relationships across a defined book and align internal teams to deliver superior service.

You will drive client satisfaction, governance, and cross-functional collaboration from this leadership role. The person will escalate client issues, oversee global initiatives, and mentor a team while maintaining high standards of service.

Qualifications

• Bachelor’s degree required.
• 8+ years in financial services servicing institutional clients.
• Strong knowledge of Global Custody and/or Traditional, Hedge, Private Fund Services.
• 3-5 years of direct people management.
• Strong communication, presentation, and project management skills.

Responsibilities

• Build relationships with clients and serve as the escalation contact for clients and JPM stakeholders.
• Participate in client meetings, update clients on product and system enhancements, and work to ensure client ongoing satisfaction with JPM.
• Establish an on-going governance structure and lead governance of processes for all products, including measurement and monitoring of service levels using KPIs and RAG ratings.
• Drive reduction of billing errors and carry costs.
• Provide strong oversight and manage to completion all global initiatives handled by the team.
• Lead, mentor, and develop the team.

Skills

People management

Client relationship management

Project management

Communication skills

Problem solving

Education

Bachelor’s degree

Job description

JPMorgan Chase & Co. in Boston seeks a Client Service Manager – VP in Securities Services to own client relationships across a defined book and align internal teams to deliver superior service.

You will drive client satisfaction, governance, and cross-functional collaboration from this leadership role. The person will escalate client issues, oversee global initiatives, and mentor a team while maintaining high standards of service.