VP, Client Service Leader — Securities Services

JPMorgan Chase & Co.; Tampa (FL); On-site; USD 180,000 - 260,000; Full time

Job summary

J.P. Morgan (JPM) is seeking a Vice President-level Client Service Manager in Securities Services to lead client relationships, ensure satisfaction, and coordinate internal teams across JPM.

The role focuses on governance of processes, service level monitoring, and escalation management for a book of institutional clients. The successful candidate will drive client governance, reduce billing errors, oversee cross-team initiatives, and mentor a growing team in a fast-paced financial services

Qualifications

• Bachelor’s degree.
• At least eight years of experience working at a financial services organization focused on servicing institutional clients.
• Strong knowledge of Global Custody and/or Traditional, Hedge, Private Fund Services.
• Three to five years of direct people management.
• Strong communication, presentation, and project management skills.
• Effective problem solving and decision-making skills.
• Ability to exercise sound judgment and make effective decisions on behalf of clients and JPM.

Responsibilities

• Build relationships with clients and serve as the escalation contact for clients and JPM stakeholders.
• Participate in client meetings, update clients on product and system enhancements, and work to ensure client ongoing satisfaction with JPM.
• Establish an on-going governance structure and lead governance of processes for all products, including measurement and monitoring of service levels using KPIs and RAG ratings.
• Drive reduction of billing errors and carry costs.
• Provide strong oversight and manage to completion all global initiatives handled by the team.
• Lead, mentor, and develop the team.

Education

Bachelor’s degree

Job description

J.P. Morgan (JPM) is seeking a Vice President-level Client Service Manager in Securities Services to lead client relationships, ensure satisfaction, and coordinate internal teams across JPM.

The role focuses on governance of processes, service level monitoring, and escalation management for a book of institutional clients. The successful candidate will drive client governance, reduce billing errors, oversee cross-team initiatives, and mentor a growing team in a fast-paced financial services