Vice President, Client Service & Relationship Lead

JPMorgan Chase & Co.; New York (NY); On-site; USD 150,000 - 210,000; Full time

Job summary

JPMorgan Chase & Co. seeks a VP-level Client Service Manager in Securities Services to lead a defined book of institutional clients. You will own client satisfaction, coordinate internal resources, and ensure delivery excellence across product areas.

You will build relationships, participate in client meetings, govern processes with KPIs, and mentor a team while driving continuous improvement and cost control for the client portfolio.

Qualifications

• Bachelor’s degree from a recognized institution.
• 8+ years of experience servicing institutional clients in financial services.
• Strong knowledge of Global Custody and/or Traditional, Hedge, Private Fund Services.
• 3–5 years of direct people management.
• Strong communication, presentation, and project management skills.
• Effective problem solving and decision-making abilities.

Responsibilities

• Build relationships with clients and serve as the escalation contact for clients and JPM stakeholders.
• Participate in client meetings, update clients on product and system enhancements, and work to ensure client ongoing satisfaction with JPM.
• Establish an on-going governance structure and lead governance of processes for all products, including measurement and monitoring of service levels using KPIs and RAG ratings.
• Drive reduction of billing errors and carry costs.
• Provide strong oversight and manage to completion all global initiatives handled by the team.
• Lead, mentor, and develop the team.

Skills

Client relationship management

Communication skills

Project management

Decision making

Leadership

Education

Bachelor’s degree

Job description

JPMorgan Chase & Co. seeks a VP-level Client Service Manager in Securities Services to lead a defined book of institutional clients. You will own client satisfaction, coordinate internal resources, and ensure delivery excellence across product areas.

You will build relationships, participate in client meetings, govern processes with KPIs, and mentor a team while driving continuous improvement and cost control for the client portfolio.