VP, Client Service Leader – Securities Services

JPMorgan Chase & Co.; Boston (MA); On-site; USD 180,000 - 280,000; Full time

Job summary

JPMorgan Chase & Co. in Boston seeks a seasoned Client Service Manager – VP to lead a book of institutional clients within Securities Services. You will own client satisfaction, coordinate global teams, and drive service excellence across products.

The role emphasizes governance, KPI monitoring, and continuous improvement, with a focus on reducing billing errors, delivering strategic oversight, and mentoring the client service team to advance JPM's client relationships.

Qualifications

• Bachelor’s degree required.
• 8+ years in financial services servicing institutional clients.
• Strong knowledge of Global Custody and/or Traditional, Hedge, Private Fund Services.
• 3–5 years of direct people management.
• Excellent communication, presentation, and PM skills.
• Sound judgment and client-focused decision making.

Responsibilities

• Build relationships with clients and serve as the escalation contact.
• Participate in client meetings, update clients on product and system enhancements, and work to ensure client ongoing satisfaction with JPM.
• Establish an on-going governance structure and lead governance of processes for all products, including measurement and monitoring of service levels using KPIs and RAG ratings.
• Drive reduction of billing errors and carry costs.
• Provide strong oversight and manage to completion all global initiatives handled by the team.
• Lead, mentor, and develop the team.

Skills

Client relationships

Communication

Project management

People management

Problem solving

Decision making

Education

Bachelor's degree

Job description

JPMorgan Chase & Co. in Boston seeks a seasoned Client Service Manager – VP to lead a book of institutional clients within Securities Services. You will own client satisfaction, coordinate global teams, and drive service excellence across products.

The role emphasizes governance, KPI monitoring, and continuous improvement, with a focus on reducing billing errors, delivering strategic oversight, and mentoring the client service team to advance JPM's client relationships.