Client Success VP, Securities Services

JPMorgan Chase & Co.; New York (NY); On-site; USD 160,000 - 210,000; Full time

Job summary

JPMorgan Chase & Co. in New York seeks a VP-level Client Service Manager to own client satisfaction and coordinate JPM services across a book of institutional clients.

You will build relationships, participate in meetings, and drive governance using KPIs to ensure service levels. The role demands senior leadership, strong communication, and robust project management to lead global initiatives and mentor the team.

Qualifications

• Bachelor’s degree required.
• 8+ years in financial services servicing institutional clients.
• Strong knowledge of Global Custody and/or Traditional, Hedge, Private Fund Services.
• 3–5 years of direct people management.
• Strong communication, presentation, and project management skills.
• Effective problem solving and decision-making abilities.
• Ability to exercise sound judgment on behalf of clients and JPM.

Responsibilities

• Build relationships with clients and serve as escalation contact for JPM stakeholders.
• Participate in client meetings and update clients on product and system enhancements.
• Establish governance structure and monitor service levels using KPIs and RAG ratings.
• Drive reduction of billing errors and associated costs.
• Provide oversight and complete global initiatives managed by the team.
• Lead, mentor, and develop the team.

Skills

Client relationships

Governance leadership

Billing accuracy

People management

Communication

Project management

Problem solving

Decision making

Education

Bachelor’s degree

Job description

JPMorgan Chase & Co. in New York seeks a VP-level Client Service Manager to own client satisfaction and coordinate JPM services across a book of institutional clients.

You will build relationships, participate in meetings, and drive governance using KPIs to ensure service levels. The role demands senior leadership, strong communication, and robust project management to lead global initiatives and mentor the team.