Client Service VP, Securities Services and Governance

JPMorgan Chase; Boston (MA); On-site; USD 180,000 - 280,000; Full time

Job summary

J.P. Morgan, a leading global financial services firm, invites a VP Client Service Manager in Securities Services to own client satisfaction, nurture relationships, and coordinate JPM resources to service a defined book of clients.

You will establish governance across products, monitor KPIs, drive billing accuracy, mentor the team, and lead global initiatives to deliver exceptional service to institutional clients.

Qualifications

• Bachelor's degree required.
• Eight+ years of experience servicing institutional clients.
• Strong communication, presentation, and project management skills.
• Ability to lead and manage a team.

Responsibilities

• Build relationships with clients and serve as escalation contact.
• Participate in client meetings and update on product/system enhancements.
• Establish governance across products and monitor service levels with KPIs and RAG ratings.
• Drive reduction of billing errors and associated costs.
• Provide oversight and manage global initiatives.
• Lead, mentor, and develop the team.

Skills

Communication

Presentation

Project management

Education

Bachelor's degree

Job description

J.P. Morgan, a leading global financial services firm, invites a VP Client Service Manager in Securities Services to own client satisfaction, nurture relationships, and coordinate JPM resources to service a defined book of clients.

You will establish governance across products, monitor KPIs, drive billing accuracy, mentor the team, and lead global initiatives to deliver exceptional service to institutional clients.