VP, Client & Partner Success — Retention & Growth Leader

Ayble Health, Inc; Boston (MA); Hybrid; USD 180,000 - 220,000; Full time

Benefits offered by this job

Equity incentive program

Flexible PTO

Medical/dental/vision coverage

401(k) matching

Job summary

Ayble Health, Inc. seeks a VP of Client and Partner Success to own the post-sale experience across employer, health plan, and channel partner relationships.

You will drive retention, expansion, and advocacy while partnering with Sales, Clinical, Product, and Data to demonstrate measurable impact. You will build a high-performing CS/Partner team, define playbooks, and implement a scalable service model focused on strategic accounts and efficient mid-market support.

Qualifications

• Bachelor's degree and 12+ years in client success, account management, or client services with a track record of growing a B2B book of business
• Experience managing a book of $100M+ ARR with executive accountability for P&L impact
• Experience building and scaling a CS team with hiring, coaching, and performance management
• Deep familiarity with the employer benefits and/or health plan ecosystem and renewal dynamics
• Experience managing channel partner relationships and building partner enablement programs that scale
• Executive presence and strong communication skills for boardroom renewals and high-stakes negotiations
• Data fluency to leverage reports and ROI models for client decision making
• Desire to work in a high-performing, mission-driven team with urgency and accountability

Responsibilities

• Build, lead, and mentor a high-performing Client Success and Partner Success team
• Own net revenue retention across renewals, upsells, and cross-sells
• Own client satisfaction and aim for high loyalty
• Develop a tiered service model for strategic accounts and scalable mid-market support
• Drive engagement and clinical outcomes with cross-functional teams and translate program performance into ROI
• Lead executive business reviews with employer and health plan clients to articulate Ayble's value
• Oversee relationships with channel partners and build scalable enablement programs
• Synthesize feedback to influence product roadmap and clinical program design
• Partner with Sales to ensure smooth handoffs and expansion into new verticals
• Build CS infrastructure in Salesforce with playbooks, health scoring, and renewal forecasting

Skills

CS Leadership

Revenue retention

Cross-functional collaboration

Executive presence

Sales partnership

Education

Bachelor's degree

Tools

Salesforce

Job description

Ayble Health, Inc. seeks a VP of Client and Partner Success to own the post-sale experience across employer, health plan, and channel partner relationships.

You will drive retention, expansion, and advocacy while partnering with Sales, Clinical, Product, and Data to demonstrate measurable impact. You will build a high-performing CS/Partner team, define playbooks, and implement a scalable service model focused on strategic accounts and efficient mid-market support.