Head of Customer Success, Payer & Employer

Verily; Springfield (IL); On-site; USD 137,000 - 206,000; Full time

Job summary

Verily Health seeks a Head of Customer Success to steer a team of Account Managers focused on onboarding, maintaining, and expanding Care Delivery accounts across health plans, providers, employers and third-party partners.

You will build executive relationships, drive retention and product adoption, and standardize playbooks with cross-functional alignment to meet customer needs. MBA and healthcare sales experience preferred.

Qualifications

• 7+ years of experience in healthcare, employer benefits or insurance industries.
• Proven track record of working with senior-level executives for client relationship management and consultation within health care benefits sector.
• Excellent listening, communication, critical thinking, and problem solving skills.
• Digital health / virtual care sales or account management experience.

Responsibilities

• Drive retention and growth of Care Delivery solutions at health plan, healthcare provider, employer and third-party partner accounts by ensuring customers have the right services, support, and program governance to achieve results.
• Develop and maintain executive relationships with leaders at our accounts that help Verily and its customers achieve their combined goals.
• Track and report metrics related to customer experience including implementation progress, overall customer health, and retention/renewal/expansion.
• Standardized our account playbook, including onboarding, training, customer success management, renewals, QBR execution and advocacy capabilities, and partner with the account management team to tailor them to meet customer needs.
• Recruit, train and develop account managers in order to achieve Care Delivery customer success metrics.

Skills

Executive relationships

Account management

Healthcare industry

Digital health sales

Education

MBA or related advanced degree

Job description

Verily Health seeks a Head of Customer Success to steer a team of Account Managers focused on onboarding, maintaining, and expanding Care Delivery accounts across health plans, providers, employers and third-party partners.

You will build executive relationships, drive retention and product adoption, and standardize playbooks with cross-functional alignment to meet customer needs. MBA and healthcare sales experience preferred.