Health Plan Client Success Leader

Progyny, Inc; New York (NY); On-site; USD 180,000 - 195,000; Full time

Benefits offered by this job

Family benefits

Mental health support

Paid time off

Company equity

Bonus program

401(k) plan

Legal & financial advice

Learning & development

Mentorship program

Volunteer events

Flex days & onsite meals

Job summary

Progyny, Inc. seeks a Vice President, Health Plan Market Leader, Client Success to lead the Health Plan Client Success team, set annual market goals, and drive retention and growth across payer partnerships.

You will translate complex data into executive narratives and align cross-functional teams to deliver measurable value to health plan partners. The role requires a strategic partner mindset, strong relationships with health plans and payers, and the ability to scale processes for a growing

Qualifications

• 10+ years of leadership in healthcare, employer benefits, or insurance.
• Experience leading Health Plan client success, account management, or payer-facing teams.
• Ability to translate data into executive-level insights and recommendations.
• Strong relationship-building, executive presence, and strategic thinking.
• Authorized to work in the United States without sponsorship.

Responsibilities

• Lead and manage the Health Plan Client Success team with annual goals for retention and growth.
• Develop Health Plan-specific client success processes, workflows, and renewal strategies.
• Represent Progyny in executive health plan meetings and industry events.
• Translate data into clear renewal, reporting, and growth narratives.
• Collaborate with Sales, Product, Operations, Analytics, Legal, Compliance, Finance, and Marketing on implementations and renewals.
• Address escalations and drive root-cause analyses with cross-functional partners.
• Build scalable staffing models to support portfolio growth.
• Define partnership approaches with clear ownership, reporting, and service standards.
• Drive expansion opportunities across populations, geographies, products, and services.
• Mentor and develop Client Success leaders.

Skills

Leadership

Health plans

Client success

Executive communication

Cross-functional collaboration

Relationship management

Job description

Progyny, Inc. seeks a Vice President, Health Plan Market Leader, Client Success to lead the Health Plan Client Success team, set annual market goals, and drive retention and growth across payer partnerships.

You will translate complex data into executive narratives and align cross-functional teams to deliver measurable value to health plan partners. The role requires a strategic partner mindset, strong relationships with health plans and payers, and the ability to scale processes for a growing