Chief Enterprise Client Success & Growth

Carenet Health; San Antonio (TX); On-site; USD 180,000 - 240,000; Full time

Job summary

Carenet Health is seeking a VP of Client Success to lead enterprise retention and growth across multiple client portfolios. This onsite role in San Antonio will align client strategy with company objectives alongside Sales, Operations, Product, and executive leadership.

The role oversees governance, talent strategy, and customer value initiatives, builds scalable processes, and guides executive relationships.

Qualifications

• Bachelor's degree required; Master's preferred.
• 15+ years of progressive experience in Client Success, Customer Experience, Commercial Leadership, or related fields, including executive leadership responsibility.
• Demonstrated success leading large-scale customer organizations with revenue accountability in BPO environment.

Responsibilities

• Leads Client Success with accountability for retention, growth, and overall client success.
• Develops and executes enterprise Client Success strategies aligned with business growth and customer lifetime value.
• Partners with Sales to establish governance, strengthen account planning, and drive revenue growth within existing clients.
• Oversees customer portfolio performance, including renewals, customer health, adoption, pricing optimization, and expansion opportunities.
• Builds scalable Client Success processes, operating standards, and cross-functional collaboration with Product, Operations, Finance, and executive leadership.
• Leads executive client relationships, strategic account governance, and long-term partnership planning.
• Develops organizational capability through leadership development, succession planning, and performance management.
• Presents portfolio performance, customer insights, revenue results, and strategic growth initiatives to executive leadership.

Skills

Executive leadership

Client Success

Strategic account management

Revenue growth

Negotiation

Cross-functional collaboration

Education

Bachelor's degree

Master's degree

Job description

Carenet Health is seeking a VP of Client Success to lead enterprise retention and growth across multiple client portfolios. This onsite role in San Antonio will align client strategy with company objectives alongside Sales, Operations, Product, and executive leadership.

The role oversees governance, talent strategy, and customer value initiatives, builds scalable processes, and guides executive relationships.