Remote VP, Customer Success — Healthcare Growth & Retention

World Class Health; San Francisco (CA); Remote; USD 180,000 - 250,000; Full time

Benefits offered by this job

Performance bonus

Equity

Comprehensive benefits

Remote role with travel

Job summary

World Class Health is seeking a VP, Customer Success to own post-sale relationships from contract to renewal. You will expand the team, drive adoption, and partner with Sales, Marketing, and Payers to deliver verified savings and strong client outcomes.

You will manage launches with payers, TPAs, and employers, build playbooks, and lead a metrics-driven organization focused on retention and expansion across multiple service lines.

Qualifications

• 15+ years in healthcare account management, client success, and implementation.
• 5+ years leading teams.

Responsibilities

• Lead launch and implementation from kickoff to go-live.
• Drive adoption with client communications and engagement.
• Own renewal, expansion, and value proof with quarterly reviews.
• Coordinate with partners to ensure on-time launches.
• Feed client/partner insights back into Product, Network, and Sales.
• Build scalable onboarding and servicing for partner-driven groups.

Skills

Leadership

Account management

Client success

Data-driven decision-making

AI tools usage

Education

Bachelor's degree

MBA/MHA/MPH (plus)

Tools

CRM systems

Data dashboards

AI toolsets

Job description

World Class Health is seeking a VP, Customer Success to own post-sale relationships from contract to renewal. You will expand the team, drive adoption, and partner with Sales, Marketing, and Payers to deliver verified savings and strong client outcomes.

You will manage launches with payers, TPAs, and employers, build playbooks, and lead a metrics-driven organization focused on retention and expansion across multiple service lines.