VP, Claims Quality & Performance Analytics

Argonaut Management Services, Inc; Los Angeles (CA); On-site; USD 165,000 - 227,000; Full time

Job summary

Argo Group seeks an AVP-level leader to rebuild and evolve its Claims QA program, aligning with enterprise standards and driving data-driven performance across the claims organization.

The role focuses on QA strategy, analytics, governance, and continuous improvement, with on-site work in multiple offices, including Los Angeles. A strong background in Guidewire and executive reporting is required.

Qualifications

• Bachelor's degree required; JD, advanced degree, CPCU, AIC, SCLA, Six Sigma/Lean, PMP, Prosci, Guidewire certification, or similar credential preferred.
• 7 years of progressive P&C claims experience with technical claim handling, coverage, reserving, litigation management, and claim strategy expertise.

Responsibilities

• Reestablish QA program in alignment with enterprise standards and governance.
• Design and implement QA audit methodology, scoring models, and sampling strategies.
• Evaluate claim handling quality, including coverage, reserving, documentation, and claim strategy.
• Translate audit findings into training, process improvements, and leadership decisions.
• Deliver executive-level reporting on claim quality, KPIs, and performance indicators.

Skills

Leadership

Data-driven insights

Communication

Change management

MS Office

Education

Bachelor's degree

JD or advanced degree preferred

Tools

Guidewire ClaimsCenter

Job description

Argo Group seeks an AVP-level leader to rebuild and evolve its Claims QA program, aligning with enterprise standards and driving data-driven performance across the claims organization.

The role focuses on QA strategy, analytics, governance, and continuous improvement, with on-site work in multiple offices, including Los Angeles. A strong background in Guidewire and executive reporting is required.