AVP, Claims QA & Performance Intelligence

Argonaut Management Services, Inc; Omaha (NE); On-site; USD 150,000 - 210,000; Full time

Job summary

Argo Group in Omaha, NE seeks an AVP for Claims Quality Assurance & Performance Management to reestablish and evolve the QA program. The role partners with senior leadership and reports to the Clearbrook QA Lead, focusing on data-driven QA and KPI alignment across Argo and related entities.

The role requires 7+ years in P&C claims with leadership experience, strong governance skills, and expertise in Guidewire.

Qualifications

• Bachelor's degree required; advanced credentials preferred.
• 7 years of progressive P&C claims experience with leadership.
• Translate QA findings into measurable improvements and actions.
• Strong knowledge of KPIs, audit scoring, and executive reporting.
• Experience with Guidewire ClaimsCenter and data integrity.

Responsibilities

• Lead QA program design, governance, and compliance.
• Define claims KPIs and develop analytics from QA results.
• Link QA findings to training, processes, and leadership decisions.
• Provide executive-level reports on claim quality and trends.
• Oversee Guidewire audits and data integrity efforts.

Skills

QA management

P&C claims

Guidewire ClaimsCenter

Data analytics

Executive reporting

Leadership

Change management

Education

Bachelor's degree

Professional certs (JD, CPCU, AIC, Six Sigma/Lean, PMP, Guidewire)

Tools

MS Office

Guidewire ClaimsCenter

Analytics tools

Job description

Argo Group in Omaha, NE seeks an AVP for Claims Quality Assurance & Performance Management to reestablish and evolve the QA program. The role partners with senior leadership and reports to the Clearbrook QA Lead, focusing on data-driven QA and KPI alignment across Argo and related entities.

The role requires 7+ years in P&C claims with leadership experience, strong governance skills, and expertise in Guidewire.