AVP, Claims Quality & Performance Analytics

Argo Group; New York (NY); On-site; USD 165,000 - 228,000; Full time

Benefits offered by this job

Annual bonus

Comprehensive benefits

Job summary

Argo Group is seeking the AVP, Claims Quality Assurance & Performance Management to lead the design, implementation, and ongoing evolution of its claims QA and performance management capabilities. This is an in-office role reporting to enterprise QA leadership, with collaboration across senior claims leadership to align QA with enterprise standards.

The role focuses on QA strategy, governance, audit readiness, and KPI-driven improvements, including data integration, training, and leadership

Qualifications

• Specialized QA program knowledge and leadership experience.
• Experience translating QA findings into measurable improvements and leadership reporting.
• Proven ability to operate in a data-driven, enterprise-wide improvement environment.
• Strong governance, audit, and process-improvement mindset.

Responsibilities

• Lead reestablishment and evolution of Argo’s claims QA program across enterprise.
• Design QA audit methodology, scoring models, and sampling strategies.
• Develop feedback loops to claims handlers and leadership.
• Deliver executive-level reporting on claim quality and KPI trends.

Skills

QA governance

Analytics

Executive reporting

Data-driven insights

Leadership

Change management

Audit/QA process design

Education

Bachelor’s degree

Guidewire certification

Tools

Guidewire ClaimsCenter

MS Office Suite

Job description

Argo Group is seeking the AVP, Claims Quality Assurance & Performance Management to lead the design, implementation, and ongoing evolution of its claims QA and performance management capabilities. This is an in-office role reporting to enterprise QA leadership, with collaboration across senior claims leadership to align QA with enterprise standards.

The role focuses on QA strategy, governance, audit readiness, and KPI-driven improvements, including data integration, training, and leadership