VoIP Systems Support Technician

Endeavor; Cloverdale (IN); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

401k with 100% match up to 6%

Medical

Dental

Vision

Life Insurance - 3x salary

Long-term Disability

Short-term Disability

Financial planning services

EAP

Holidays

PTO

Job summary

Endeavor is seeking aTechnical Support specialist in Cloverdale, Indiana, to deliver live, knowledgeable support across regions during East Coast business hours. The role involves configuring VoIP hardware, training customers, and maintaining service quality according to SLAs.

The position includes an on-call rotation for after-hours support, working Monday–Friday 8:00 AM–5:00 PM EST, with the option to collaborate with vendors and internal teams to ensure seamless customer care.

Qualifications

• Bachelor’s degree in information technology, Computer Science, or a similar field.
• In lieu of a degree, 3–5 years of VoIP technical experience may be considered.

Responsibilities

• Provides technical support through ticket requests and phone calls.
• Configure new customer hardware and software per outlines.
• Train customers on platform and hardware usage.
• Develop architecture plans for customer voice and data services.
• Troubleshoot VoIP-related network issues.
• Analyzing existing VoIP networks and computer systems.
• Create documentation for the platform and third-party equipment.
• Ensure that departmental guidelines for support SLAs are met.
• Work on individual and team projects to grow GigTel services.
• Perform acceptance tests on new equipment.

Skills

VoIP systems

IP Protocols

Project management

WAN & LAN

Troubleshooting

Communication

Independent decision making

Education

Bachelor’s degree in IT / CS or related field

3–5 years VoIP tech experience

Tools

VoIP hardware

Networking hardware

Job description

Endeavor is seeking aTechnical Support specialist in Cloverdale, Indiana, to deliver live, knowledgeable support across regions during East Coast business hours. The role involves configuring VoIP hardware, training customers, and maintaining service quality according to SLAs.

The position includes an on-call rotation for after-hours support, working Monday–Friday 8:00 AM–5:00 PM EST, with the option to collaborate with vendors and internal teams to ensure seamless customer care.