Remote VOIP & Phone Systems Support Specialist

Steer; United States; Remote; USD 70,000 - 90,000; Full time

Benefits offered by this job

100% employer-paid medical insurance

Equity package and 401(k)

Flexible PTO

Learning stipend

Home office equipment budget

Job summary

An innovative tech firm in the United States is seeking a dedicated Phone Systems Support Specialist to join their Support Team. The role involves managing technical communication systems, diagnosing VOIP issues, and ensuring high-quality services. Successful candidates will have at least 2 years of experience in VOIP support, strong troubleshooting skills, and the ability to maintain documentation. This position offers 100% remote work and comprehensive benefits, enabling employees to grow and thrive in a collaborative culture.

Qualifications

• Minimum of 2 years of experience in VOIP support.
• Proven ability to manage and resolve escalated issues.
• Strong verbal and written communication skills.

Responsibilities

• Manage the entire phone system implementation process.
• Diagnose and resolve technical issues related to VOIP.
• Create and update technical documentation and SOPs.

Skills

VOIP support

Technical troubleshooting

Documentation

Networking concepts

Communication skills

Tools

RingCentral

Twilio

Zoom Phone

Job description

An innovative tech firm in the United States is seeking a dedicated Phone Systems Support Specialist to join their Support Team. The role involves managing technical communication systems, diagnosing VOIP issues, and ensuring high-quality services. Successful candidates will have at least 2 years of experience in VOIP support, strong troubleshooting skills, and the ability to maintain documentation. This position offers 100% remote work and comprehensive benefits, enabling employees to grow and thrive in a collaborative culture.