VOIP Systems Tech - UC & SIP Troubleshooter

Frey Consulting Group

Terre Haute (IN)

On-site

USD 50,000 - 75,000

Full time

9 days ago

Application generator

An application made for this job — a tailored resume and cover letter that speak straight to the posting.

Get past ATS filters

Job summary

Frey Consulting Group is seeking a VOIP Systems Tech in Terre Haute, Indiana to provide Tier I/II support for hosted, cloud, and on-prem VOIP environments. You will configure SIP-based platforms, troubleshoot call quality, manage tickets, and coordinate deployments with carriers and engineers to ensure reliable services for multiple managed clients.

Join a team focused on accountability and continuous improvement while delivering excellent customer service and documentation across diverse VOIP

Qualifications

2–5 years of experience supporting VOIP or Unified Communications systems.
Associate degree in IT, Telecommunications, Networking, or related field/experience.
MSP, telecommunications provider, or customer-facing technical support experience preferred.
Knowledge of SIP, RTP, TCP/IP, DNS, DHCP, VLANs, QoS, routing, and switching.
VOIP experience with Teams Phone, RingCentral, Zoom Phone, 8x8, Mitel, Cisco, or Avaya.
Familiarity with network troubleshooting tools and packet analysis.
Experience with PSA/ticketing systems such as ConnectWise, Autotask, HaloPSA, or similar.
Strong troubleshooting, communication, documentation, and customer service skills.
Ability to manage multiple clients and priorities in a fast-paced MSP environment.

Responsibilities

Provide Tier I and II support for hosted, cloud, and on-prem VOIP environments.
Troubleshoot call quality issues including latency, jitter, packet loss, and one-way audio.
Configure VOIP platforms, SIP, PBX systems, Teams Phone, call queues, and auto attendants.
Manage client requests through the MSP ticketing system and meet established SLAs.
Perform moves, adds, changes, and deletions for client phone systems.
Assist with VOIP deployments, upgrades, migrations, and onboarding projects.
Coordinate with carriers, ISPs, vendors, and network engineers to resolve service issues.
Monitor alerts, identify service-impacting problems, and educate clients on system features.
Document troubleshooting, configurations, network diagrams, and client environments.
Participate in an on-call rotation as needed.