VoIP & Enterprise Network Engineer I

CBTS; Tennessee; Hybrid; USD 60,000 - 80,000; Full time

Job summary

A technology solutions provider in the United States is seeking a Technical Support Specialist responsible for providing dedicated customer service and technical support for enterprise clients. The role requires excellent communication skills and a deep understanding of voice and data products. Candidates should have a Bachelor's degree in Information Technology or related field, ITIL Certification, and at least 3 years of experience in a Service Desk environment. This is a performance-based position in an office or remote setting.

Qualifications

• Bachelor's degree in Information Technology or related field preferred.
• 3+ years of experience in a Service Desk and/or Technical Support environment.
• 3+ years of experience in VoIP and Network Engineering.

Responsibilities

• Provide technical support for voice and data business products.
• Document work updates in a company-provided ticketing system.
• Serve as the Escalation Manager for internal and external stakeholders.

Skills

Technical support

Incident management

Customer service

VoIP

Network Engineering

Education

Bachelor's degree in Information Technology

ITIL Foundations Certification

Net+ Certification

Tools

Cisco Broadworks

WebEx

Microsoft Teams

ServiceNow Management System

Network Management tools

Job description

A technology solutions provider in the United States is seeking a Technical Support Specialist responsible for providing dedicated customer service and technical support for enterprise clients. The role requires excellent communication skills and a deep understanding of voice and data products. Candidates should have a Bachelor's degree in Information Technology or related field, ITIL Certification, and at least 3 years of experience in a Service Desk environment. This is a performance-based position in an office or remote setting.