VoIP Support Engineer: End-to-End Network Troubleshooter

Verizon; Irving (TX); Hybrid; USD 80,000 - 120,000; Full time

Benefits offered by this job

Healthcare benefits

401(k)

Paid time off

Job summary

Verizon is seeking a VoIP Support Engineer in a hybrid role with a focus on end-to-end troubleshooting across voice products, IP networks, and signaling protocols. You will analyze SIP/RTP call flows, packet captures, and collaborate directly with customers and peers to resolve high-stakes connectivity and call quality issues.

The role requires 3+ years in voice/VoIP support, plus experience with network analyzers; hybrid schedule includes some office presence and remote work.

Qualifications

• Associate's Degree or 4+ years of work experience.
• 3+ years as a voice/VoIP support engineer.
• 3+ years troubleshooting complex voice/VoIP issues.
• Experience with Wireshark and SIP ladder diagrams.
• Experience communicating with customers to provide updates on resolution.

Responsibilities

• End-to-end trouble isolation and repair for customers' voice products across CPE, LAN, WAN and PSTN networks.
• Troubleshoot quality, routing, interoperability, and connectivity across local, long distance, and IP networks.
• Troubleshoot OSI layers.
• Collaborate with customers and other network/application teams.
• Understand and leverage network topologies and workflows.
• Work with SS7 signaling and SIP/RTP signaling.
• Review call records using various tools.
• Keep up-to-date with technology changes and expand knowledge.

Skills

VoIP troubleshooting

Customer interaction

Networking fundamentals

SIP/RTP analysis

Education

Associate's Degree

Tools

Wireshark

Netscout

Job description

Verizon is seeking a VoIP Support Engineer in a hybrid role with a focus on end-to-end troubleshooting across voice products, IP networks, and signaling protocols. You will analyze SIP/RTP call flows, packet captures, and collaborate directly with customers and peers to resolve high-stakes connectivity and call quality issues.

The role requires 3+ years in voice/VoIP support, plus experience with network analyzers; hybrid schedule includes some office presence and remote work.