Remote-Eligible Enterprise VoIP & Network Engineer

CBTS; Tennessee; Hybrid; USD 70,000 - 90,000; Full time

Job summary

A leading technology solutions provider in the United States seeks a dedicated technical support professional. This role focuses on providing support for various enterprise products and includes responsibilities like incident management, documentation, and collaboration with IT teams. Candidates should have a Bachelor's degree and over 5 years of experience in technical support, VoIP, and Network Engineering. Excellent communication skills and a strong customer service orientation are essential. The work environment is hybrid, providing flexibility.

Qualifications

• 5+ years of experience in a Service Desk and/or Technical Support environment.
• 5+ years of experience in VoIP and Network Engineering.
• Experience supporting network security devices.

Responsibilities

• Provide technical support for voice and data business products.
• Document work updates in a company-provided ticketing system.
• Collaborate closely with Enterprise Architects and IT staff.

Skills

WebEx experience

Microsoft Teams experience

Troubleshooting large enterprise networks

Excellent written and oral communication skills

Excellent customer service

Conflict resolution skills

Experience working with VoIP Networking

Experience with Cisco Broadworks

Experience with Cloud Networking

Education

Bachelor's Degree or equivalent

Tools

ServiceNow Management System

Network Management and Analysis tools

Job description

A leading technology solutions provider in the United States seeks a dedicated technical support professional. This role focuses on providing support for various enterprise products and includes responsibilities like incident management, documentation, and collaboration with IT teams. Candidates should have a Bachelor's degree and over 5 years of experience in technical support, VoIP, and Network Engineering. Excellent communication skills and a strong customer service orientation are essential. The work environment is hybrid, providing flexibility.