VoIP Support Engineer: Troubleshooting & Uptime

Vortalsoft Inc; New Jersey; On-site; USD 45,000 - 65,000; Full time

Job summary

Vortalsoft Inc is looking for a dedicated VoIP Technical Support Specialist to provide support for VoIP-related issues through phone and email. The role involves diagnosing and resolving VoIP problems such as call quality and connectivity problems, as well as assisting customers with their VoIP system setup and maintenance.

You will monitor the VoIP infrastructure, document technical issues, and conduct regular system checks to ensure optimal performance. Stay updated on VoIP technologies and train customers on system features.

Responsibilities

• Provide technical support for VoIP-related issues through phone calls and emails.
• Diagnose and resolve VoIP problems, including call quality issues, connectivity problems, and configuration errors.
• Assist customers with the setup, configuration, and maintenance of VoIP systems.
• Monitor and maintain VoIP infrastructure to ensure optimal performance and uptime.
• Collaborate with internal teams to elevate and resolve complex technical issues.
• Document and track customer interactions and technical issues in the support ticketing system.
• Conduct regular system checks and preventative maintenance to avoid service interruptions.
• Stay up-to-date with the latest VoIP technologies, trends, and best practices.
• Provide training and guidance to customers on VoIP system usage and features.

Job description

Vortalsoft Inc is looking for a dedicated VoIP Technical Support Specialist to provide support for VoIP-related issues through phone and email. The role involves diagnosing and resolving VoIP problems such as call quality and connectivity problems, as well as assisting customers with their VoIP system setup and maintenance.

You will monitor the VoIP infrastructure, document technical issues, and conduct regular system checks to ensure optimal performance. Stay updated on VoIP technologies and train customers on system features.