VoIP & Unified Communications Specialist

Field of Talent; Terre Haute (IN); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Loxo is seeking a Unified Communications Tech to support, troubleshoot, and maintain VOIP and UC systems for multiple MSP clients in Terre Haute, IN. You’ll provide remote and onsite support, resolve voice and network issues, assist with deployments and migrations, and help ensure reliable services for clients.

Responsibilities include configuring VOIP platforms, SIP and Teams Phone, managing ticket requests, and participating in on-call rotations.

Qualifications

• 2-5 years of experience supporting VOIP or Unified Communications systems.
• Associate degree in IT, Telecommunications, Networking, or related field/experience.
• MSP, telecommunications provider, or customer-facing technical support experience preferred.
• Knowledge of SIP, RTP, TCP/IP, DNS, DHCP, VLANs, QoS, routing, and switching.
• VOIP experience with Teams Phone, RingCentral, Zoom Phone, 8x8, Mitel, Cisco, or Avaya.
• Familiarity with network troubleshooting tools and packet analysis.
• Experience with PSA/ticketing systems such as ConnectWise, Autotask, HaloPSA, or similar.
• Strong troubleshooting, communication, documentation, and customer service skills.
• Ability to manage multiple clients and priorities in a fast-paced MSP environment.

Responsibilities

• Provide Tier I and Tier II support for hosted, cloud, and on-premises VoIP environments.
• Troubleshoot call quality issues including latency, jitter, packet loss, and one-way audio.
• Configure VOIP platforms, SIP, PBX systems, Teams Phone, call queues, and auto attendants.
• Manage client requests through the MSP ticketing system and meet established SLAs.
• Perform moves, adds, changes, and deletions for client phone systems.
• Assist with VOIP deployments, upgrades, migrations, and onboarding projects.
• Coordinate with carriers, ISPs, vendors, and network engineers to resolve service issues.
• Monitor alerts, identify service-impacting problems, and educate clients on system features.
• Document troubleshooting, configurations, network diagrams, and client environments.
• Participate in an on-call rotation as needed.

Skills

VOIP troubleshooting

customer service

technical communication

problem-solving

documentation

ticket management

prioritization

independence in MSP

Education

Associate degree in IT/Telecommunications/Networking

Tools

ConnectWise

Autotask

HaloPSA

Job description

Loxo is seeking a Unified Communications Tech to support, troubleshoot, and maintain VOIP and UC systems for multiple MSP clients in Terre Haute, IN. You’ll provide remote and onsite support, resolve voice and network issues, assist with deployments and migrations, and help ensure reliable services for clients.

Responsibilities include configuring VOIP platforms, SIP and Teams Phone, managing ticket requests, and participating in on-call rotations.