Vital Statistics Supervisor

WV Department of Health and Human Resources; West Virginia; On-site; USD 55,000 - 85,000; Full time

Job summary

State of West Virginia seeks a fully qualified supervisor for the Vital Registration Office customer service unit. The role oversees four temporary and seven permanent staff, handles front-desk duties, answers the Health Statistics Center main line, and processes orders in electronic systems.

You will audit daily deposits, manage Vitalchek orders for priority processing, and conduct annual performance appraisals, with authority to approve leave and timecards.

Qualifications

• Four years of full-time or equivalent part-time paid experience in clerical, administrative support, and/or records-processing work.
• At least one year must be as a lead worker.

Responsibilities

• Supervise and manage four temporary and seven permanent employees.
• Open, staff, and close the front customer service office and provide face-to-face customer service.
• Answer the main phone for the Health Statistics Center.
• Enter orders into the electronic order systems and complete orders.
• Compile and audit daily deposits (cash/check/card).
• Prepare orders from the Vitalchek Network for priority handling.

Skills

Supervising staff

Team leadership

Customer service

Time management

Cash handling

Performance appraisals

Education

High school diploma

Tools

Electronic order systems

Job description

To serve as a fully functional supervisor in the customer service unit of the Vital Registration Office. Oversee and manage four temporary and 7 permanent employees. This unit is responsible for a number of diverse duties including opening, staffing and closing the front customer service office and providing face-to-face customer service. Answering the main phone for the Health Statistics Center. Entering orders into the electronic order systems and completing orders. Compiles and audits daily cash/check/card deposits. Prepare orders from the Vitalchek Network for priority handling. Is held responsible for the performance of the employees supervised. Completes annual performance appraisals. Approves annual and sick leave and also audits and approves timecards. Work is reviewed by superiors through results metered by the electronic order systems. Perform related work as required.

Training:

High school diploma or the equivalent.

Experience:

Four (4) years of full-time or equivalent part-time paid experience in clerical, administrative support, and/or records-processing work. At least one (1) of the four (4) years must be as a lead worker.