Vital Statistics Supervisor

WV Department of Human Services; West Virginia; On-site; USD 42,000 - 64,000; Full time

Job summary

WV Department of Human Services seeks a fully functional supervisor for the Vital Registration Office's customer service unit. The role oversees four temporary and seven permanent staff, handling front-office operations, face-to-face service, and main phone duties for the Health Statistics Center.

You will enter orders, process deposits, and prepare Vitalchek orders for priority handling. You will review performance, approve leave and timecards, and ensure smooth daily operations through

Qualifications

• Four years of full-time or equivalent part-time paid experience in clerical, administrative support, and/or records-processing work.
• At least one of the four years must be as a lead worker.

Responsibilities

• Oversee and manage the customer service unit serving as supervisor.
• Open, staff, and close the front customer service office; provide face-to-face customer service.
• Answer the main phone for the Health Statistics Center.
• Enter orders into electronic order systems and complete orders.

Skills

Lead worker experience

Customer service supervision

Education

High school diploma or equivalent

Job description

Nature of Work

To serve as a fully functional supervisor in the customer service unit of the Vital Registration Office. Oversee and manage four temporary and 7 permanent employees. This unit is responsible for a number of diverse duties including opening, staffing and closing the front customer service office and providing face-to-face customer service. Answering the main phone for the Health Statistics Center. Entering orders into the electronic order systems and completing orders. Compiles and audits daily cash/check/card deposits. Prepare orders from the Vitalchek Network for priority handling. Is held responsible for the performance of the employees supervised. Completes annual performance appraisals. Approves annual and sick leave and also audits and approves timecards. Work is reviewed by superiors through results metered by the electronic order systems. Perform related work as required.

Nature of Work

To serve as a fully functional supervisor in the customer service unit of the Vital Registration Office. Oversee and manage four temporary and 7 permanent employees. This unit is responsible for a number of diverse duties including opening, staffing and closing the front customer service office and providing face-to-face customer service. Answering the main phone for the Health Statistics Center. Entering orders into the electronic order systems and completing orders. Compiles and audits daily cash/check/card deposits. Prepare orders from the Vitalchek Network for priority handling. Is held responsible for the performance of the employees supervised. Completes annual performance appraisals. Approves annual and sick leave and also audits and approves timecards. Work is reviewed by superiors through results metered by the electronic order systems. Perform related work as required.

Nature of Work

To serve as a fully functional supervisor in the customer service unit of the Vital Registration Office. Oversee and manage four temporary and 7 permanent employees. This unit is responsible for a number of diverse duties including opening, staffing and closing the front customer service office and providing face-to-face customer service. Answering the main phone for the Health Statistics Center. Entering orders into the electronic order systems and completing orders. Compiles and audits daily cash/check/card deposits. Prepare orders from the Vitalchek Network for priority handling. Is held responsible for the performance of the employees supervised. Completes annual performance appraisals. Approves annual and sick leave and also audits and approves timecards. Work is reviewed by superiors through results metered by the electronic order systems. Perform related work as required.

Minimum Qualifications

Training: High school diploma or the equivalent.

AND

Experience: Four (4) years of full-time or equivalent part-time paid experience in clerical, administrative support, and/or records-processing work. At least one (1) of the four (4) years must be as a lead worker.