Vital Statistics Supervisor

State of West Virginia; Charleston (WV); On-site; USD 42,000 - 66,000; Full time

Job summary

The State of West Virginia seeks a fully functional supervisor in the Vital Registration Office customer service unit. You will oversee four temporary and seven permanent employees, manage front desk operations, and lead face-to-face customer service activities, including answering the main Health Statistics Center phone.

Responsibilities include entering orders in electronic systems, auditing deposits, preparing Vitalchek Network orders for priority handling, conducting annual performance

Qualifications

• High school diploma or equivalent.
• Four years of full-time or equivalent part-time paid experience in clerical, administrative support, and/or records-processing work.
• At least one of the four years must be as a lead worker.

Responsibilities

• Oversee four temporary and seven permanent employees.
• Manage front office operations including opening/closing the front customer service office and face-to-face customer service.
• Answer the main phone for the Health Statistics Center.
• Enter orders into the electronic order systems and complete orders.
• Compile and audit daily deposits (cash/check/card).
• Prepare orders from the Vitalchek Network for priority handling.
• Perform annual performance appraisals; approve annual and sick leave and timecards.

Skills

Supervision

Customer service

Records processing

Office operations

Cash handling

Education

High school diploma or equivalent

Tools

Electronic order systems

Vitalchek Network

Cash handling systems

Phone systems

Job description

Nature of Work

To serve as a fully functional supervisor in the customer service unit of the Vital Registration Office. Oversee and manage four temporary and 7 permanent employees. This unit is responsible for a number of diverse duties including opening, staffing and closing the front customer service office and providing face-to-face customer service. Answering the main phone for the Health Statistics Center. Entering orders into the electronic order systems and completing orders. Compiles and audits daily cash/check/card deposits. Prepare orders from the Vitalchek Network for priority handling. Is held responsible for the performance of the employees supervised. Completes annual performance appraisals. Approves annual and sick leave and also audits and approves timecards. Work is reviewed by superiors through results metered by the electronic order systems. Perform related work as required.

Minimum Qualifications

Training: High school diploma or the equivalent.

AND

Experience: Four (4) years of full-time or equivalent part-time paid experience in clerical, administrative support, and/or records-processing work. At least one (1) of the four (4) years must be as a lead worker.

State employment offers a variety of benefits.

AFFIRMATION: I certify under penalty of law and disqualification that all statements are true and complete. I authorize the State of West Virginia and any agent acting on its behalf to conduct an inquiry into any job-related information contained in this application. I release the State of West Virginia and any agent acting on its behalf from any and all liability by reason of the request for such information. I further authorize and request each former employer, educational institution, or organization (including law enforcement agencies) to provide all information that may be sought in connection with this application. WE DO NOT ACCEPT THE FOLLOWING DOCUMENTATION: Unofficial transcripts High school diplomas or transcripts Birth certificates Social Security Cards Driver's Licenses Passports These documents will be removed from your profile if submitted.