Vital Statistics Specialist, Lead

WV Department of Human Services; West Virginia; Vor Ort; USD 35.000 - 52.000; Vollzeit

Zusammenfassung

WV Department of Human Services is seeking a staff member to perform and lead public contact work related to vital documents. The role involves supervising staff, training, and handling customer inquiries in a fast-paced environment.

The position includes cash handling, daily deposits, and coordination of VitalChek supplies, with responsibilities extending to scheduling and task reassignment as needed.

Qualifikationen

• Requires high school diploma or equivalent.
• Three (3) years of full-time or equivalent part-time clerical/records-processing experience.

Aufgaben

• Lead public contact work handling receipt, auditing, processing, recording and issuance of vital documents.
• Plan and schedule staff assignments and train employees.
• Train staff in methods, procedures and policies of the vital registration office.
• Handle escalations from customers by phone or in person.
• Reconcile cash drawers and prepare daily deposits.
• Process third party orders and respond to customer inquiries.
• Assist with maintaining office supply inventory and VitalChek supplies.
• Relieve personnel as needed.
• Other duties as assigned.

Kenntnisse

Public contact work

Customer service

Cash handling

Training staff

Ausbildung

High school diploma or the equivalent

Tools

VitalChek

Jobbeschreibung

Nature of Work

Under general supervision and in a lead capacity, performs and leads public contact work involving the receipt, auditing, processing, recording and issuance of vital documents as requested by the public. Plans and schedules staff assignments; may reassign staff to ensure work is performed according to schedule and that staff are fully utilized. Trains employees in methods, procedures and policies of the vital registration office. May assist in formulating standard operating procedures in the Vital Registration Office. Responsible for the customer service unit in the absence of the supervisor. Handles unusual and complex questions from customers and takes over escalations of customers by phone or in person. Reconciles cash drawers at the end of the day. Prepare and ensure accuracy of daily deposits. Processes third party orders and handles customer inquiries on them. Handles customer priority mail orders and special batch order processing from other agencies. Assists with maintaining office supply inventory and placing orders for VitalChek supplies. Relieves personnel when necessary. Boxes deposit sheets for storage. Other duties as assigned.

Minimum Qualifications

• Training: High school diploma or the equivalent
• Experience: Three (3) years of full-time or equivalent part-time paid experience in clerical, administrative support, and/or records-processing work.