Vital Statistics Supervisor

West Virginia; Charleston (WV); On-site; USD 45,000 - 60,000; Full time

Job summary

West Virginia Vital Registration Office in Charleston seeks a fully functional supervisor for the customer service unit. You will oversee 11 staff (4 temporary and 7 permanent) and manage front desk operations, face-to-face service, and main phone coverage for the Health Statistics Center.

You will enter orders, perform daily deposits audits, and process Vitalchek Network orders. Responsibilities include evaluating staff performance, approving leave, and timecard audits, with supervision through

Qualifications

• Four years of full-time or equivalent experience in clerical, administrative support, and/or records-processing work.
• At least one year must be in a lead worker role.

Responsibilities

• Oversee four temporary and seven permanent employees.
• Open, staff and close the front customer service office.
• Answer the main phone for the Health Statistics Center.
• Enter orders into electronic order systems and complete orders.
• Compile and audit daily cash/check/card deposits.
• Prepare orders from the Vitalchek Network for priority handling.
• Conduct annual performance appraisals and approve leave.
• Audit and approve timecards.
• Performance reviewed by superiors based on system-reported results.

Skills

Supervision

Customer service

Cash handling

Office coordination

Education

High school diploma or equivalent

Tools

Electronic order systems

Vitalchek Network

Job description

To serve as a fully functional supervisor in the customer service unit of the Vital Registration Office. Oversee and manage four temporary and 7 permanent employees. This unit is responsible for a number of diverse duties including opening, staffing and closing the front customer service office and providing face-to-face customer service. Answering the main phone for the Health Statistics Center. Entering orders into the electronic order systems and completing orders. Compiles and audits daily cash/check/card deposits. Prepare orders from the Vitalchek Network for priority handling. Is held responsible for the performance of the employees supervised. Completes annual performance appraisals. Approves annual and sick leave and also audits and approves timecards. Work is reviewed by superiors through results metered by the electronic order systems. Perform related work as required.

Training:

High school diploma or the equivalent.

Experience:

Four (4) years of full-time or equivalent part-time paid experience in clerical, administrative support, and/or records-processing work. At least one (1) of the four (4) years must be as a lead worker.