Vital Statistics Specialist, Lead

State of West Virginia; West Virginia; On-site; USD 36,000 - 48,000; Full time

Job summary

The State of West Virginia seeks a lead staff member in the Vital Registration Office to oversee public contact tasks, verify and issue vital documents, and ensure customer inquiries are resolved promptly. Responsibilities include auditing and processing requests, training staff, and supporting SOP development.

You will manage cash handling at daily deposits, coordinate staff schedules, and assist with inventory and special orders. Strong customer service and clerical skills are essential.

Qualifications

• High school diploma or equivalent.
• Three (3) years of full-time or equivalent part-time paid experience in clerical, administrative support, and/or records-processing work.

Responsibilities

• Lead public contact work involving the receipt, auditing, processing, recording and issuance of vital documents as requested by the public.
• Plan and schedule staff assignments; may reassign staff to ensure work is performed on schedule and fully utilized.
• Train employees in methods, procedures and policies of the Vital Registration Office.
• Assist in formulating standard operating procedures in the Vital Registration Office.
• Handle escalations from customers by phone or in person; manage customer inquiries on third party orders and special batch orders.
• Reconcile cash drawers at end of day and prepare daily deposits.
• Assist with maintaining office supply inventory and placing orders for VitalChek supplies.
• Relieve personnel when necessary and perform other duties as assigned.

Education

High school diploma

Job description

Under general supervision and in a lead capacity, performs and leads public contact work involving the receipt, auditing, processing, recording and issuance of vital documents as requested by the public. Plans and schedules staff assignments; may reassign staff to ensure work is performed according to schedule and that staff are fully utilized. Trains employees in methods, procedures and policies of the vital registration office. May assist in formulating standard operating procedures in the Vital Registration Office. Responsible for the customer service unit in the absence of the supervisor. Handles unusual and complex questions from customers and takes over escalations of customers by phone or in person. Reconciles cash drawers at the end of the day. Prepare and ensure accuracy of daily deposits. Processes third party orders and handles customer inquiries on them. Handles customer priority mail orders and special batch order processing from other agencies. Assists with maintaining office supply inventory and placing orders for VitalChek supplies. Relieves personnel when necessary. Boxes deposit sheets for storage. Other duties as assigned.

Training: High school diploma or the equivalent
AND
Experience: Three (3) years of full-time or equivalent part-time paid experience in clerical, administrative support, and/or records-processing work.