Vital Statistics Specialist

West Virginia; Charleston (WV); On-site; USD 28,000 - 36,000; Full time

Job summary

The Health Statistics Center in West Virginia, Charleston area, seeks a detail-oriented clerical assistant under general supervision to support mail operations and customer service. Responsibilities include opening, dating, sorting mail, and entering orders for certified copies of birth, death, and marriage certificates, plus preparing certified copies with receipts for mailing.

You will assist customers by telephone on order statuses, provide face-to-face service at the front walk-up desk, and

Qualifications

• High school diploma or equivalent required.
• One year of full-time or equivalent part-time paid experience in clerical, administrative support and/or records-processing work.

Responsibilities

• Open, date, and sort mail.
• Enter orders for mail requests for certified copies of birth, death and marriage certificates through the order management system.
• Prepare certified copies with receipts for mailing after reviewing for accuracy.
• Prepare orders received through the Vitalchek system.
• Assist customers by telephone regarding status of orders.
• Provide face-to-face customer service at the front walk-up office.
• Serve or relieve as receptionist on the mail office phone for the Health Statistics Center.
• Other duties as assigned.

Skills

Customer service

Phone support

Walk-up service

Clerical work

Education

High school diploma or equivalent

Certification program/substitute training

Job description

Under general supervision works in the customer service unit of the Health Statistics Center. Open, date, and sort the mail. Enter orders for the mail requests for certified copies of birth, death and marriage certificates through the order management system. Prepare certified copies with receipts for mailing after reviewing for accuracy. Prepare orders received through the Vitalchek system. AssistS customers by telephone regarding status of orders. Serves or relieves as front walk-up office clerk providing face-to-face customer service. Serves or relieves as receptionist on the mail office phone for the Health Statistics Center. Other duties as assigned.

Training:

Graduation from standard high school or the equivalent.

Experience:

One year of full-time or equivalent part-time paid experience in clerical, administrative support and/or records-processing work.

OR

Substitution:

Successful completion of a certification program OR equivalent coursework in business, administrative and/or office-technology coursework may substitute for the required training.