Visual Merch Lead — Inspire Style & In-Store Experience

H&M; Troy (MI); On-site; USD 27,000 - 31,000; Part time

Benefits offered by this job

Staff discount

401K

Commuter benefits

Career development

Job summary

H&M is seeking a Visual Keyholder in the United States to enhance the customer experience by delivering compelling garment presentations on the sales floor and in windows. You will coach the team, collaborate with Department and Store Visual Managers, and ensure adherence to the Commercial Handbook and brand standards.

This hourly role requires flexibility for nights and weekends, and may involve travel to support other stores.

Qualifications

• Inclusive, positive, creative, and willing to learn on the job.
• Passionate for customer service and helping people find their style.
• A multi-tasker who enjoys working in a fast-paced environment with an eye for detail.
• 1-2+ years of transferrable experience welcome. Previous keyholder responsibilities preferred.

Responsibilities

• Set garment presentation on the Sales Floor and Windows according to the Commercial Handbook.
• Lead and coach store team to deliver outstanding customer experience.
• Implement the Visual Identity and ensure high-quality garment presentation daily.

Skills

Customer service

Multitasking

Detail oriented

Flexible schedule

Job description

H&M is seeking a Visual Keyholder in the United States to enhance the customer experience by delivering compelling garment presentations on the sales floor and in windows. You will coach the team, collaborate with Department and Store Visual Managers, and ensure adherence to the Commercial Handbook and brand standards.

This hourly role requires flexibility for nights and weekends, and may involve travel to support other stores.