Vision Store Leader: Elevate Customer Experience & KPIs

Luxottica; Atlanta (GA); On-site; USD 55,000 - 85,000; Full time

Job summary

LensCrafters in Atlanta, GA, is seeking a Store Manager to lead daily operations, coach a high-performing team, and deliver a premier customer experience. You will drive KPIs, partner with the optometry team, and uphold safety and visual standards to ensure flawless execution.

This role requires strong leadership, sales skills, and a deep knowledge of store operations. The ideal candidate has multiple years in retail management, excellent communication, and the ability to motivate staff while

Qualifications

• High School graduate or equivalent.
• 4+ years management/supervisory experience.
• Comprehensive knowledge from operations, processes and business implications.
• Strong influencing and negotiating skills.
• Team building and management skills.
• Knowledge of current optical theory and merchandise.
• Strong communicator and listener.
• Strong basic math skills (addition, subtraction, multiplication, division).
• Sales skills.
• Familiarity with cash register, computers and calculators.
• Ability to manage time under aggressive deadlines.

Responsibilities

• Ensure the LensCrafters team provides unsurpassed Customer Service.
• Provide training and coaching to the team leveraging Company provided programs.
• Analyzes reporting to create and implement action plans to improve store KPIs, including: NPS, %Sales to Plan, Customer Count, Complete Pair, Labor, Training Saturation, Exam Growth, and others.
• Attracts and hires highly engaged team to ensure the store has the right people in the right place at the right time.
• Partners with the Doctor of Optometry to elevate the customer and patient experience and drive store KPIs.
• Takes pride in the store and guides team to execute all operational, inventory, and visual tasks to guidelines flawlessly to ensure the best customer and patient experience.
• Ensures all Company approved safety programs are implemented and maintained consistently per standards in order to maintain a safe and FUN working environment.

Skills

Store leadership

Customer service

Sales

Team building

Operations

Training

Merchandising

Inventory management

Financial acumen

Communication

Education

High School diploma or equivalent

College degree preferred

Job description

LensCrafters in Atlanta, GA, is seeking a Store Manager to lead daily operations, coach a high-performing team, and deliver a premier customer experience. You will drive KPIs, partner with the optometry team, and uphold safety and visual standards to ensure flawless execution.

This role requires strong leadership, sales skills, and a deep knowledge of store operations. The ideal candidate has multiple years in retail management, excellent communication, and the ability to motivate staff while