Store Manager: Elevate Customer Experience & KPIs

Luxottica; Columbia (MD); On-site; USD 74,775 - 129,434; Full time

Benefits offered by this job

Health care

Retirement savings

Employee discounts

Paid time off

Job summary

LensCrafters is hiring a Store Manager to lead a high-performing team and deliver exceptional customer experiences. You will align the Brand Story with flawless execution of day-to-day operations and store KPIs across service, training, inventory, and visuals.

You will partner with the Doctor of Optometry to elevate care, recruit top talent, and mentor staff to ensure consistent performance in a fast-paced retail environment.

Qualifications

• High School graduate or equivalent.
• 4+ years management/supervisory experience.
• Comprehensive knowledge from operations, processes and business implications.
• Strong influencing and negotiating skills.
• Team building and management skills.
• Knowledge of current optical theory and merchandise.
• Strong communicator and listener.
• Strong basic math skills (addition, subtraction, multiplication, division).
• Sales skills.
• Familiarity with cash register, computers and calculators.
• Ability to manage time under aggressive deadlines.

Responsibilities

• Ensure the LensCrafters team provides unsurpassed Customer Service.
• Provide training and coaching to the team leveraging Company provided programs.
• Analyzes reporting to create and implement action plans to improve store KPIs, including: NPS, % Sales to Plan, Customer Count, Complete Pair, Labor, Training Saturation, Exam Growth, and others.
• Attracts and hirers highly engaged team to ensure the store has the right people in the right place at the right time.
• Partners with the Doctor of Optometry to elevate the customer and patient experience and drive store KPIs.
• Takes pride in the store and guides team to execute all operational, inventory, and visual tasks to guidelines flawlessly to ensure the best customer and patient experience.
• Ensures all Company approved safety programs are implemented and maintained consistently per standards in order to maintain a safety and FUN working environment.

Skills

Store management

Customer service

Leadership

Operations knowledge

Sales skills

Negotiation

Education

High School diploma

College degree

Tools

POS systems

Computers

Job description

LensCrafters is hiring a Store Manager to lead a high-performing team and deliver exceptional customer experiences. You will align the Brand Story with flawless execution of day-to-day operations and store KPIs across service, training, inventory, and visuals.

You will partner with the Doctor of Optometry to elevate care, recruit top talent, and mentor staff to ensure consistent performance in a fast-paced retail environment.