Vision Care Store Manager – Lead People & Performance

EssilorLuxottica; McDonough (GA); On-site; USD 55,000 - 90,000; Full time

Job summary

LensCrafters Store Manager in McDonough, GA, part of EssilorLuxottica, leads a team to deliver exceptional customer care and achieve key performance indicators. The role partners with optometrists to enhance patient experiences and ensures flawless execution of store standards.

Responsibilities include coaching, inventory control, and maintaining safety and compliance while maximizing sales and service excellence. A strong track record in retail leadership is expected.

Qualifications

• 4+ years management/supervisory experience.
• Knowledge of operations, processes and business implications.
• Strong influencing and negotiating skills.
• Team building and management abilities.
• Knowledge of optical theory and merchandise.
• Strong communication and listening skills.
• Basic math skills.
• Sales skills.
• Familiarity with cash registers, computers and calculators.
• Ability to manage time under aggressive deadlines.

Responsibilities

• Ensure the LensCrafters team provides unsurpassed customer service.
• Provide training and coaching to the team using company programs.
• Analyze reporting to create action plans to improve store KPIs (NPS, sales vs plan, customer count, exams).
• Attract and hire engaged team to ensure right people in right places.
• Partner with the Doctor of Optometry to elevate customer experience and store KPIs.
• Maintain store competency in operations, inventory, and visual tasks per guidelines.

Skills

Leadership

Communication

Management experience

Team building

Sales aptitude

Time management

Analytical skills

Education

High School diploma or equivalent

College degree preferred

Tools

POS systems

Basic computer skills

Job description

LensCrafters Store Manager in McDonough, GA, part of EssilorLuxottica, leads a team to deliver exceptional customer care and achieve key performance indicators. The role partners with optometrists to enhance patient experiences and ensures flawless execution of store standards.

Responsibilities include coaching, inventory control, and maintaining safety and compliance while maximizing sales and service excellence. A strong track record in retail leadership is expected.