Vision Care Store Leader: Elevate Experience & KPIs

EssilorLuxottica; Hampton (VA); On-site; USD 60,000 - 103,000; Full time

Job summary

LensCrafters in the United States is seeking an experienced Store Manager to lead the store team and deliver a flawless customer experience. This role drives KPIs by aligning the Brand Story with operations and ensuring excellence in service delivery.

You will train staff, analyze performance data, hire engaged teammates, and collaborate with the Doctor of Optometry to elevate care. A strong retail and optical knowledge background is preferred and comprehensive management experience is required.

Qualifications

• High School graduate or equivalent.
• 4+ years management/supervisory experience.
• Knowledge of operations, processes and business implications.
• Strong influencing and negotiating skills.
• Retail and optical product knowledge.
• Strong communicator and listener.
• Able to manage time under deadlines.

Responsibilities

• Ensure unsurpassed Customer Service.
• Provide training and coaching to the team.
• Analyze reporting to improve store KPIs (NPS, % Sales to Plan, Customer Count, Complete Pair, Labor, Training Saturation, Exam Growth).
• Attract and hire highly engaged team to ensure the store has the right people in the right place at the right time.
• Partner with the Doctor of Optometry to elevate the customer and patient experience and drive store KPIs.
• Maintain safety programs and flawless execution of all operational, inventory, and visual tasks.

Skills

Team leadership

People management

Sales skills

Customer service

Communication skills

Mathematical aptitude

Time management

Education

High School diploma or equivalent

College degree or equivalent

Tools

POS systems

Cash handling

Job description

LensCrafters in the United States is seeking an experienced Store Manager to lead the store team and deliver a flawless customer experience. This role drives KPIs by aligning the Brand Story with operations and ensuring excellence in service delivery.

You will train staff, analyze performance data, hire engaged teammates, and collaborate with the Doctor of Optometry to elevate care. A strong retail and optical knowledge background is preferred and comprehensive management experience is required.