Vision Care Store Leader

EssilorLuxottica; Alpharetta (GA); On-site; USD 65,000 - 90,000; Full time

Job summary

LensCrafters in Alpharetta, GA seeks a Store Manager to lead the team and translate the Brand Story into flawless customer experiences while achieving key performance indicators.

You will train staff, analyze reports to drive KPIs, and partner with the Doctor of Optometry to elevate the customer and patient experience. This role requires 4+ years of management experience and optical knowledge. Commitment to safety and operational standards is essential.

Qualifications

• High School graduate or equivalent.
• 4+ years management/supervisory experience.
• Comprehensive knowledge from operations, processes and business implications.
• Strong influencing and negotiating skills.
• Team building and management skills.
• Knowledge of current optical theory and merchandise.
• Strong communicator and listener.
• Strong basic math skills; sales skills.
• Familiarity with cash register, computers and calculators.
• Ability to manage time under aggressive deadlines.
• College degree or equivalent.
• State licensure and/or ABO Certification in non-licensed states.
• LensCrafters Final Inspector Certification.
• LensCrafters Quality, Fitting and Adjusting Program.
• Previous experience in customer service and retail.
• Knowledge of current store merchandise.
• High level of business acumen including LC Dashboard.

Responsibilities

• Ensure the LensCrafters team provides unsurpassed Customer Service.
• Provide training and coaching to the team leveraging Company provided programs.
• Analyzes reporting to create and implement action plans to improve store KPIs, including NPS, % Sales to Plan, Customer Count, Complete Pair, Labor, Training Saturation, Exam Growth.
• Attracts and hires highly engaged team to ensure the store has the right people in the right place at the right time.
• Partners with the Doctor of Optometry to elevate the customer and patient experience and drive store KPIs.
• Takes pride in the store and guides team to execute operational, inventory, and visual tasks to guidelines.
• Ensures safety programs are implemented and maintained per standards to maintain a safe and FUN working environment.

Skills

Management experience

Customer service

Sales skills

Communication

Team leadership

Education

College degree or equivalent

Job description

LensCrafters in Alpharetta, GA seeks a Store Manager to lead the team and translate the Brand Story into flawless customer experiences while achieving key performance indicators.

You will train staff, analyze reports to drive KPIs, and partner with the Doctor of Optometry to elevate the customer and patient experience. This role requires 4+ years of management experience and optical knowledge. Commitment to safety and operational standards is essential.