Optical Store Manager — Lead Team & KPIs

LensCrafters; McDonough (GA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Job summary

LensCrafters seeks a Store Manager to lead day-to-day operations and drive customer satisfaction at our Georgia location. You will set the tone for a high-performing team, align with Brand standards, and ensure flawless execution of the customer experience.

You will train and coach staff, analyze KPI data, and collaborate with the Doctor of Optometry to enhance patient outcomes. This role emphasizes safety and a fun, productive work environment.

Qualifications

• 4+ years management/supervisory experience.
• Comprehensive knowledge of operations, processes and business implications.
• Strong influencing and negotiating skills.
• Team building and management skills.
• Knowledge of current optical theory and merchandise.
• Strong communicator and listener.
• Strong basic math skills.

Responsibilities

• Ensure the LensCrafters team provides unsurpassed customer service.
• Provide training and coaching to the team leveraging Company provided programs.
• Analyzes reporting to create and implement action plans to improve store KPIs.
• Attracts and hires highly engaged team to ensure the store has the right people in the right place at the right time.
• Partners with the Doctor of Optometry to elevate the customer and patient experience and drive store KPIs.
• Guide the team to execute all operational, inventory, and visual tasks to guidelines flawlessly.

Skills

Store management

Team leadership

Customer service

Sales skills

Cash handling

Communication

Education

College degree

Tools

POS systems

Cash register

Calculators

Job description

LensCrafters seeks a Store Manager to lead day-to-day operations and drive customer satisfaction at our Georgia location. You will set the tone for a high-performing team, align with Brand standards, and ensure flawless execution of the customer experience.

You will train and coach staff, analyze KPI data, and collaborate with the Doctor of Optometry to enhance patient outcomes. This role emphasizes safety and a fun, productive work environment.