Store Manager: Lead Team, Elevate Customer Experience

Luxottica; South Burlington (VT); On-site; USD 63,816 - 110,463; Full time

Benefits offered by this job

Health insurance

Retirement savings

Paid time off

Employee discounts

Job summary

LensCrafters is seeking a Store Manager to lead a team in delivering a superior customer experience and strong store performance. You will align the Brand Story with flawless execution of daily operations and associate development, driving KPIs across sales, traffic, and customer satisfaction.

You will partner with the Doctor of Optometry to elevate patient experiences, ensure safety and quality standards, and guide the team through procedures, training, and compliance.

Qualifications

• High School diploma or equivalent required.
• Experience in management/supervisory roles (4+ years).
• Knowledge of operations, processes and business implications.
• Strong communication and interpersonal skills.

Responsibilities

• Lead the LensCrafters team to deliver unsurpassed customer service.
• Provide training and coaching using company programs.
• Analyze reporting to improve KPIs (NPS, sales, traffic, labor).
• Hire and develop a team aligned with store needs.
• Collaborate with the Doctor of Optometry to enhance customer experience.

Skills

Customer Service

Leadership

Team management

Communication

Sales skills

Time management

Negotiation

Education

High School diploma or equivalent

College degree

Tools

LC Dashboard

POS systems

Job description

LensCrafters is seeking a Store Manager to lead a team in delivering a superior customer experience and strong store performance. You will align the Brand Story with flawless execution of daily operations and associate development, driving KPIs across sales, traffic, and customer satisfaction.

You will partner with the Doctor of Optometry to elevate patient experiences, ensure safety and quality standards, and guide the team through procedures, training, and compliance.