Optical Store Leader: Elevate Customer Experience & KPIs

LensCrafters; Bakersfield (CA); On-site; USD 70,000 - 122,000; Full time

Benefits offered by this job

Health care

Retirement savings

Paid time off

Employee discounts

Job summary

LensCrafters is seeking a Store Manager to lead a team and deliver exceptional customer service in a dynamic retail environment. The role focuses on aligning the Brand Story with flawless customer experiences and driving key store KPIs.

You will collaborate with Optometry partners, manage operations, and coach staff to achieve sales and service goals while maintaining safety and a positive work culture.

Qualifications

• High School graduate or equivalent.
• 4+ years management/supervisory experience.
• Knowledge of operations, processes and business implications.
• Strong influencing and negotiating skills.
• Team building and management skills.
• Knowledge of current optical theory and merchandise.
• Strong communicator and listener.
• Strong basic math skills (addition, subtraction, multiplication, division).
• Sales skills.
• Familiarity with cash register, computers and calculators.
• Ability to manage time under aggressive deadlines.

Responsibilities

• Ensure the LensCrafters team provides unsurpassed Customer Service.
• Provide training and coaching to the team leveraging Company provided programs.
• Analyzes reporting to create and implement action plans to improve store KPIs, including: NPS – Net Promoter Score; % Sales to Plan; Customer Count; Complete Pair; Labor; Training Saturation; Exam Growth; and others.
• Attracts and hires highly engaged team to ensure the store has the right people in the right place at the right time.
• Partners with the Doctor of Optometry to elevate the customer and patient experience and drive store KPIs.
• Takes pride in the store and guides team to execute all operational, inventory, and visual tasks to guidelines flawlessly to ensure the best customer and patient experience.
• Ensures all Company approved safety programs are implemented and maintained consistently per standards in order to maintain a safe and FUN working environment.

Skills

Strong communication

Influencing & negotiating

Team building & management

Sales skills

Customer service mindset

Time management

Education

High School graduate or equivalent

College degree or equivalent

Tools

Cash register

Computers

Calculators

Job description

LensCrafters is seeking a Store Manager to lead a team and deliver exceptional customer service in a dynamic retail environment. The role focuses on aligning the Brand Story with flawless customer experiences and driving key store KPIs.

You will collaborate with Optometry partners, manage operations, and coach staff to achieve sales and service goals while maintaining safety and a positive work culture.