Clinic/Practice Assistant 1

5110 Massachusetts Eye and Ear Infirmary; Boston (MA); On-site; USD 25,000 - 32,000; Full time

Job summary

5110 Massachusetts Eye and Ear Infirmary is seeking an administrative assistant to support physicians in the Vision Rehab Department. You will manage appointments, greet patients, answer calls, and handle billing and records with care in a high-volume ambulatory clinic.

The role requires strong organizational skills, detail orientation, and excellent customer service. On-site work at 243-245 Charles Street with a 40-hour schedule and competitive hourly pay.

Qualifications

• High School Diploma required; healthcare office experience is a plus.
• Experience handling patient scheduling, billing forms, and records is preferred.
• Strong written and verbal communication; ability to manage multiple tasks.

Responsibilities

• Make patient appointments and maintain appointment records.
• Greet and assist patients at the front desk.
• Answer telephones and schedule routine inquiries.
• File materials in patient folders and print schedules.
• Process patient billing forms and scan to medical record.
• Request patient records and lab results when needed.
• Open and distribute mail or faxes; type forms and memos.
• Accept co-payments and verify registrations for accuracy.
• Handle messages for prior authorizations and referrals.
• Monitor waiting room and assist with patient flow.

Skills

Scheduling appointments

Customer service

Phone etiquette

Medical billing

Records management

Confidentiality

Teamwork

Education

High School Diploma

Tools

Microsoft Office

Patient records system

Job description

Site: Massachusetts Eye and Ear Infirmary Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Under the supervision of the Practice Manager and Medical Director, provides administrative support to physicians within the Vision Rehab Department, in a high-volume ambulatory clinic setting. Functioning as the primary interface between patients and providers. Emphasis is placed on the ability to stay organized and to prioritize administrative tasks essential to patient care. Role requires management of confidential patient information, scheduling patient appointments at front desk, answering phones with the highest level of customer service, checking patients in and out of appointments, collecting copayments, and helping to manage incoming information via phone and fax.

Does this position require Patient Care? No

Essential Functions - Perform routine administrative and clerical duties relating to a clinical service or physician practice office.

• -Make patient appointments and maintain appointment records.
• -Greet and assist patients.
• -Answer telephones, assist callers with routine inquiries, and schedule appointments.
• -File materials in patient folders, and print appointment schedules.
• -Process patient billing forms and scan documents to patient medical record.
• -Call for patient medical records and laboratory test results.
• -Open and distribute mail or faxes.
• -Type forms, records, schedules, memos, etc., as directed.
• -May be required to accept co-payments.
• -Handles, screens and/or takes messages related to prior authorizations, referrals, and verify registrations for accuracy.
• -May monitor patients in waiting room and responds to any needs for information.
• -Assists in patient flow processes.

Qualifications

Education High School Diploma or Equivalent required Can this role accept experience in lieu of a degree? No Licenses and Credentials Experience healthcare office experience 0-1 year required Knowledge, Skills and Abilities - Basic Proficiency with all Office Suite. - Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing. - Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate. - Communicating effectively in writing as appropriate for the needs of the audience and Talking to others to convey information effectively. - Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages. - Managing one's own time and the time of others. - Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.

Additional Job Details (if applicable)

• Remote Type
• Onsite Work Location 243-245 Charles Street
• Scheduled Weekly Hours 40
• Employee Type Regular
• Work Shift Day (United States of America)
• Pay Range $17.71 - $23.20/Hourly
• Grade 2

EEO Statement:

5110 Massachusetts Eye and Ear Infirmary is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline. Combat disease. Hold a hand. Help people. Impact the world. Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives. Are you ready? Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, we’re more than a system—we’re leaders in the practice of medicine. Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.