Clinic/Practice Assistant 1

Mass General Brigham; Boston (MA); On-site; USD 23,000 - 32,000; Full time

Job summary

Mass General Brigham’s Vision Rehab Department seeks an administrative support specialist to assist physicians in a high-volume ambulatory clinic. You will manage front desk tasks, schedule appointments, greet patients, collect copayments, and handle confidential information.

Responsibilities include answering phones, processing billing forms, routing medical records, and supporting patient flow. Onsite role located at 243-245 Charles Street.

Qualifications

• High school diploma or equivalent is required.
• 0–1 year healthcare office experience is expected.
• Experience in a patient-facing front desk role is beneficial.

Responsibilities

• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• File materials in patient folders, and print appointment schedules.
• Process patient billing forms and scan documents to patient medical record.
• Call for patient medical records and laboratory test results.
• Open and distribute mail or faxes.
• Type forms, records, schedules, memos, etc., as directed.
• May be required to accept co-payments.
• Handles, screens and/or takes messages related to prior authorizations, referrals, and verify registrations for accuracy.
• May monitor patients in waiting room and respond to any needs for information.
• Assists in patient flow processes.

Skills

Office Suite

Front desk

Time management

Communication

Phone handling

Education

High School Diploma or Equivalent

Job description

Site: Massachusetts Eye and Ear Infirmary

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Under the supervision of the Practice Manager and Medical Director, provides administrative support to physicians within the Vision Rehab Department, in a high-volume ambulatory clinic setting. Functioning as the primary interface between patients and providers. Emphasis is placed on the ability to stay organized and to prioritize administrative tasks essential to patient care. Role requires management of confidential patient information, scheduling patient appointments at front desk, answering phones with the highest level of customer service, checking patients in and out of appointments, collecting copayments, and helping to manage incoming information via phone and fax.

Does this position require Patient Care? No

Essential Functions

• Make patient appointments and maintain appointment records.


• Greet and assist patients.


• Answer telephones, assist callers with routine inquiries, and schedule appointments.


• File materials in patient folders, and print appointment schedules.


• Process patient billing forms and scan documents to patient medical record.


• Call for patient medical records and laboratory test results.


• Open and distribute mail or faxes.


• Type forms, records, schedules, memos, etc., as directed.


• May be required to accept co-payments.


• Handles, screens and/or takes messages related to prior authorizations, referrals, and verify registrations for accuracy.


• May monitor patients in waiting room and responds to any needs for information.


• Assists in patient flow processes.

Qualifications

Education High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree? No

Licenses and Credentials

Experience healthcare office experience 0-1 year required

Knowledge, Skills and Abilities

• Basic Proficiency with all Office Suite.


• Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.


• Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.


• Communicating effectively in writing as appropriate for the needs of the audience and Talking to others to convey information effectively.


• Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages.


• Managing one's own time and the time of others.


• Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.

Remote Type

Onsite

Work Location

243-245 Charles Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$17.71 - $23.20/Hourly

Grade

2

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

5110 Massachusetts Eye and Ear Infirmary is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.