Vision Center Team Lead (Optical & Lab)

LensCrafters; Aurora (IL); On-site; USD 27,000 - 45,000; Full time

Benefits offered by this job

Health care

Retirement savings

Paid time off

Employee discounts

Job summary

LensCrafters is seeking a Team Lead to deliver exceptional customer service and drive store success. You will manage key optical and lab processes, mentor team members, and help ensure accurate fitting and patient satisfaction.

As a primary store leader, you\'ll handle operations, support sales goals, maintain equipment, and uphold safety standards. This role requires strong communication, leadership, and a commitment to the LensCrafters standard of care.

Qualifications

• HS diploma/GED
• Strong optical & retail experience
• Knowledge of current optical theory & merchandise
• Strong communicator & listener
• Strong inter-personal skills
• Strong basic math skills
• Sales skills
• Problem solving ability
• Familiarity with cash register, computers & calculators
• Leadership & training experience
• Edging & mounting experience
• Basic optics knowledge & optical measurement experience

Responsibilities

• Ensure the LensCrafters team provides unsurpassed Customer Service
• Proactive & solution driven, accurate execution & product knowledge
• Assists customers with selections, provides recommendations, assists sales associates
• Serves as a responsible alternate store key holder
• Custom fits glasses & precisely place prescription in lenses
• Works with associates to strengthen their knowledge, skill, & certification for foundational product & store processes related to lens and lab technology
• Ensures finished eyewear meets optical standards & customer requirements
• Creates a safe working environment for all, demonstrates safe work practices
• Responsible for basic operation, cleaning & ongoing maintenance of lab tools & systems

Skills

Optical knowledge

Leadership

Communication

Interpersonal skills

Math skills

Sales skills

Customer service

Cash register familiarity

Edging & mounting

Education

HS diploma/GED

Tools

Optical machinery

Computers

Calculators

Job description

LensCrafters is seeking a Team Lead to deliver exceptional customer service and drive store success. You will manage key optical and lab processes, mentor team members, and help ensure accurate fitting and patient satisfaction.

As a primary store leader, you\'ll handle operations, support sales goals, maintain equipment, and uphold safety standards. This role requires strong communication, leadership, and a commitment to the LensCrafters standard of care.