Vision Care Team Lead: Customer Service & Lab

LensCrafters; Rancho Cucamonga (CA); Presencial; USD 26.000 - 45.000; Jornada completa

Descripción de la vacante

LensCrafters, a leader in optical retail, seeks a Team Lead for our California store. The role focuses on delivering exceptional customer service, coaching team members, and managing optical and lab processes as applicable.

You will guide sales and store operations to achieve targets while upholding LensCrafters’ high standards. The ideal candidate brings strong optical knowledge, retail experience, leadership abilities, and a passion for customer care.

Formación

• HS diploma/GED
• Strong optical & retail experience
• Knowledge of current optical theory & merchandise
• Strong communicator & listener
• Strong interpersonal skills
• Strong basic math skills
• Sales skills
• Problem solving ability
• Familiarity with cash register, computers & calculators
• Leadership & training experience
• Edging & mounting experience
• Basic optics knowledge & optical measurement experience

Responsabilidades

• Ensure the LensCrafters team provides unsurpassed Customer Service
• Proactive & solution driven, accurate execution & product knowledge
• Assists customers with selections, provides recommendations, assists sales associates
• Serves as a responsible alternate store key holder
• Custom fits glasses & precisely place prescription in lenses
• Strengthen staff knowledge, skills, & certification for lens and lab processes
• Ensure finished eyewear meets optical standards & customer requirements
• Create a safe working environment and maintain lab tools & systems

Conocimientos

Leadership

Sales

Customer service

Communication

Problem solving

Educación

HS diploma/GED

Herramientas

Cash register

POS system

Computers

Calculators

Descripción del empleo

LensCrafters, a leader in optical retail, seeks a Team Lead for our California store. The role focuses on delivering exceptional customer service, coaching team members, and managing optical and lab processes as applicable.

You will guide sales and store operations to achieve targets while upholding LensCrafters’ high standards. The ideal candidate brings strong optical knowledge, retail experience, leadership abilities, and a passion for customer care.